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FAQs

Find answers to some of our frequently asked questions here.

If you can’t find the answer to your question then don’t hesitate to contact us at onlinestore.uk@leica-camera.com.

General

Who can I contact if I have questions about products or orders?

Please send any quetions to us at: onlinestore.uk@leica-camera.com

We aim to reply to all emails as soon as possible. 

Can existing Leica logins be used for the new online store?

You may use your existing login on our new store website, however, you will need to reset your password. Any information saved in your previous online account will no longer be accessible. Please contact us at onlinestore.uk@leica-camera.com if you require any assistance.

Will products that cannot be ordered right now be available to order in the future?

If you find an item is currently unavailable to order online, one of the following may be true:

- The item is generally not available for purchase online (this will be noted in the item description)
- The item is temporarily out of stock but will become available again in the future
- The item it out of stock and will not become available again (this is usually true for items in our pre-owned and ex-demo stock)

To ensure you are notified should the item you are interested in become available online again, please sign up to email notifications on the product page. 

For pre-owned stock we may notify you once we have a comparable item in our stock. 

Can I place an order over the phone?

For security reasons, we do not accept payment over the phone. If you are looking for alternative payment methods, please contact us at onlinestore.uk@leica-camera.com. Please never send us your credit card details via email.

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Payment

Which payment methods do you accept?

We accept Visa, Mastercard and Amex debit and credit cards as well as PayPal (including express checkout). You may also submit payment via bank transfer. Find more details about payment options here.

Can I pay over the phone?

For security reasons, we do not accept payment over the phone. If you are looking for alternative ways to pay, please contact us at onlinestore.uk@leica-camera.com. Please never send us your credit card details via email.

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Orders

I'm a tourist. Can you help me get a tax refund?

If you are a UK VAT exempt tourist, you may order an item for pick-up at one of our local Leica Stores. Our staff will support you in filling out all paperwork required for a tax refund. Please be sure to bring your passport.

You can expect to reicieve back somewhere between 10-13% on your purchase when you arrive at the airport, depending on your purchase amount.

Will products that cannot be ordered right now be available to order in the future?

If you find an item is currently unavailable to order online, one of the following may be true:

  • The item is generally not available for purchase online (this will be noted in the item description)
  • The item is temporarily out of stock but will become available again in the future
  • The item it out of stock and will not become available again (this is usually true for items in our pre-owned and ex-demo stock)

To ensure you are notified should the item you are interested in become available online again, please sign up to email notifications on the product page.

For pre-owned stock we may notify you once we have a comparable item in our stock. 

I am looking for an item but cannot find it.

If you have trouble finding the right item, we can help you by directing you to the correct product page. Simple email us at onlinestore.uk@leica-camera.com with what you are looking for.

If you are looking for an item that is currently not listed online (this may include discontinued stock, pre-owned items or spare parts), please contact us at onlinestore.uk@leica-camera.com to add your name to a waiting list and we will notify you once it becomes available.

I need a spare part for one of my items, how do I order them?

Spare parts can generally be purchased through out customer care team. Please contact them at customercare.uk@leica-camera.com

What is the minimum order value?

We do not have a minimum order value. However, we charge a £5 shipping fee on orders below £100.

Why are the prices sometimes lower/higher in retail shops?

Our online store prices for new products are set in accordance to the recommended retail prices of the Leica Camera AG. Dealers have the ability to set their own prices.

For pre-owned goods, all prices are listed in accordance to the current market value. To determine these prices our team keeps a very close eye on the current going rate.

Which payment methods are accepted?

We accept Visa, Mastercard and Amex debit and credit cards as well as PayPal (including express checkout). You may also submit payment via bank transfer. Find further details on the payment process here.

Is it possible to place an order over the phone?

For security reasons, we do not accept payment over the phone. If you are looking for alternative payment methods, please contact us at onlinestore.uk@leica-camera.com. Please never send us your credit card details via email.

I am VAT exempt; how do I order my items tax free?

If you are located in the Channel Island, items may be shipped to you free of tax. Orders to shipping addresses in these locations will automatically be free of tax at check-out.

If you are located in Ireland and are a VAT registered company, you may be eligible for a VAT-free order. Please contact us at onlinestore.uk@leica-camera.com for details.

Please note that out pre-owned stock cannot be purchased VAT-free.

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Shipment

How much do you charge for shipment?

Shipping is free on all orders over £100. Any orders under this value will incur a shipping charge of £5 for standard shipping. Magazine orders of three or fewer will be charged a reduced shipping cost of £2. 

Which shipping company makes the deliveries?

Our shipping partner is UPS, and all orders are provided with a tracking number and regular shipping updates.

Can deliveries be made to PO boxes?
Can a delivery be made at a specific, chosen time?

At the moment we are not able to guarantee timed delivery.

If you are not around to accept delivery, we recommend getting your order delivered to a UPS collection point or one of our stores. This option is available for you during the check-out process.

I need my items delivered sooner; do you offer express shipping?

If you need to place a rush order, please email us at onlinestore.uk@leica-camera.com as soon as possible to confirm whether this can be arranged. We offer an express shipping option at check-out which is priced at £20.

How long does the delivery take?

Please check estimated shipping times on the product page.

Average standard shipping time: 2 days for the UK, 3 days for very remote areas. However, these are not guaranteed. 
Average Express shipping time: 1 day. If you order before 1pm, your order is scheduled to arrive by the end of next day.

For more details, see our Shipping and Payment terms.

Can orders made in the online store also be collected from Leica stores?

Yes. If you wish to collect your order in store, please pick “Click & Collect” in the order check-out process to select the store you wish to pick up from. 

Once your order is ready for pick-up, we will notify you via email. 

Please bring your order confirmation and a valid form of ID to pick up your order. If you are having someone else pick up your order for you, make sure you list their name in the check-out process. We retain the right to refuse handing over an order should you not have an accepted form of identification available. 

Which countries do you deliver to?

We only deliver to addresses in the UK, Ireland and the Channel Islands. Please contact us directly about shipping options outside of these areas.

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Returns

Can I cancel an online order in a Leica store?

Orders made online can not be cancelled at a Leica store.

Can I return my unwanted items from online orders in a store?

You may return items you have purchased online in our Mayfair or City store, however, you will not be issued a refund until the item has been shipped back to our online store warehouse and its condition has been verified. 

I want to return an order. How do I proceed?

You have 14 days to return an order made online. All details about the return process can be found under below link.

Returning an order

 

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Warranty

What are warranty periods on your new items?

Unless stated otherwise, your items have below warranty periods from the date of purchase. This only applies to new items and excludes Pre-Owned and Ex-Demo stock.

Cameras: 2 year
Lenses: 2 year
Accessories: 2 year

Binoculars: 10 years
Geovid Optics: 5 years | Electronic: 2 years
Rangemaster and Pinmaster: 2 years
Eyepieces: 10 years
Spotting Scopes: 10 years

What are warranty periods on your pre-owned and ex-demo items?

Unless stated otherwise, all pre-owned items have a 6-month warranty period. This warranty is limited to the store you purchased the item from and not applicable worldwide.

Warranty on ex-demo stock may vary and is noted in the listing of each item.

Can warranty claims from an online order also be made in a store?

Warranty claims on items purchased from our online store can be made at our Mayfair or City stores for the original warranty period of the item.

If you have purchased your Leica product from a store outside of the UK, we may request a proof of purchase.

Where can I find your full warranty terms?
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Answer not found?
Use our contact form to ask us your question to the contact form

Our benefits to you

Complimentary tracked
shipping from £100

 

14 day return policy

 

Click & Collect in stores