FAQs

All orders will continue to be processed, as usual, however, some delays may occur in shipping. Please contact us for more information.

Due to increased safety regulations, our returns center is not able to process your returns as quickly as usual. Therefore, it may take up to 14 days to process your return and issue a refund. We apologise for inconveniences caused in advance.

In accordance with the advice by the WHO and the government, all our physical stores will remain closed until further notice. Orders can, therefore, not be picked up in-store.

UPS is designated among the government’s critical infrastructure and continuing all Leica Online Store deliveries to the UK, Ireland and the Channel Islands. The UPS team is complying with safe distancing measures to ensure your safety. You may keep up with their continued efforts here. 

Two restrictions apply until further notice:

1) UPS will not deliver orders to business addresses. Please use residential addresses for your deliveries.
2) UPS is currently not honouring re-delivery attempts. Should you miss your delivery slot, your order will be returned to sender. We, therefore, recommend making any necessary arrangements to ensure a safe first-time delivery (such as checking your doorbell, leaving notes for delivery drivers or keeping an eye on the door). 

Delivery times may be slightly affected. As always, you will receive a tracking number when your order is fulfilled. This will keep you updated on when to expect your parcel to arrive.

Please contact us with any questions: onlinestore.uk@leica-camera.com

Unfortunately, we are not currently able to offer VAT refunds due to our store closure. Please contact us for details.

Please send any quetions to us at: onlinestore.uk@leica-camera.com

We aim to reply to all emails as soon as possible. 

You may use your existing login on our new store website, however, you will need to reset your password. Any information saved in your previous online account will no longer be accessible. Please contact us at onlinestore.uk@leica-camera.com if you require any assistance.

Our online store does not operate on waiting lists. All items are available on a first-come-first-serve basis. 

To be the first to know when we launch a new item, we recommend signing up for our Newsletter.

If an item is currently out of stock, simply add your email to the notification list on the product page, and you will automatically be notified when stock becomes available. Be advised that there may be other customers who have signed up for the same notification, so items may sell out again.

If you find an item is currently unavailable to order online, one of the following may be true:

- The item is generally not available for purchase online (this will be noted in the item description)
- The item is temporarily out of stock but will become available again in the future
- The item it out of stock and will not become available again (this is usually true for items in our pre-owned and ex-demo stock)

To ensure you are notified should the item you are interested in become available online again, please sign up to email notifications on the product page. 

For pre-owned stock we may notify you once we have a comparable item in our stock. 

For security reasons, we do not accept payment over the phone. If you are looking for alternative payment methods, please contact us at onlinestore.uk@leica-camera.com. Please never send us your credit card details via email.

We accept Visa, Mastercard and Amex debit and credit cards as well as PayPal (including express checkout). You may also submit payment via bank transfer. Find more details about payment options here.

For security reasons, we do not accept payment over the phone. If you are looking for alternative ways to pay, please contact us at onlinestore.uk@leica-camera.com. Please never send us your credit card details via email.

If you are a UK VAT exempt tourist, you may order an item for pick-up at one of our local Leica Stores. Our staff will support you in filling out all paperwork required for a tax refund. Please be sure to bring your passport.

You can expect to reicieve back somewhere between 10-13% on your purchase when you arrive at the airport, depending on your purchase amount.

If you find an item is currently unavailable to order online, one of the following may be true:

• The item is generally not available for purchase online (this will be noted in the item description)
• The item is temporarily out of stock but will become available again in the future
• The item it out of stock and will not become available again (this is usually true for items in our pre-owned and ex-demo stock)

To ensure you are notified should the item you are interested in become available online again, please sign up to email notifications on the product page.

For pre-owned stock we may notify you once we have a comparable item in our stock. 

If you have trouble finding the right item, we can help you by directing you to the correct product page. Simple email us at onlinestore.uk@leica-camera.com with what you are looking for.

If you are looking for an item that is currently not listed online (this may include discontinued stock, pre-owned items or spare parts), please contact us at onlinestore.uk@leica-camera.com to add your name to a waiting list and we will notify you once it becomes available.

Spare parts can generally be purchased through out customer care team. Please contact them at customercare.uk@leica-camera.com

We do not have a minimum order value. However, we charge a £5 shipping fee on orders below £100.

Our online store prices for new products are set in accordance to the recommended retail prices of the Leica Camera AG. Dealers have the ability to set their own prices.

For pre-owned goods, all prices are listed in accordance to the current market value. To determine these prices our team keeps a very close eye on the current going rate.

We accept Visa, Mastercard and Amex debit and credit cards as well as PayPal (including express checkout). You may also submit payment via bank transfer. Find further details on the payment process here.

For security reasons, we do not accept payment over the phone. If you are looking for alternative payment methods, please contact us at onlinestore.uk@leica-camera.com. Please never send us your credit card details via email.

If you are located in the Channel Island, items may be shipped to you free of tax. Orders to shipping addresses in these locations will automatically be free of tax at check-out.

If you are located in Ireland and are a VAT registered company, you may be eligible for a VAT-free order. Please contact us at onlinestore.uk@leica-camera.com for details.

Please note that out pre-owned stock cannot be purchased VAT-free.

Shipping is free on all orders over £100. Any orders under this value will incur a shipping charge of £5 for standard shipping. Magazine orders of three or fewer will be charged a reduced shipping cost of £2. 

Our shipping partner is UPS, and all orders are provided with a tracking number and regular shipping updates.

We currently do not deliver to PO boxes.

At the moment we are not able to guarantee timed delivery.

If you are not around to accept delivery, we recommend getting your order delivered to a UPS collection point or one of our stores. This option is available for you during the check-out process.

If you need to place a rush order, please email us at onlinestore.uk@leica-camera.com as soon as possible to confirm whether this can be arranged. We offer an express shipping option at check-out which is priced at £20.

Please check estimated shipping times on the product page.

Average standard shipping time: 2 days for the UK, 3 days for very remote areas. However, these are not guaranteed. 
Average Express shipping time: 1 day. If you order before 1pm, your order is scheduled to arrive by the end of next day.

For more details, see our Shipping and Payment terms.

Yes. If you wish to collect your order in store, please pick “Click & Collect” in the order check-out process to select the store you wish to pick up from. 

Once your order is ready for pick-up, we will notify you via email. 

Please bring your order confirmation and a valid form of ID to pick up your order. If you are having someone else pick up your order for you, make sure you list their name in the check-out process. We retain the right to refuse handing over an order should you not have an accepted form of identification available. 

We only deliver to addresses in the UK, Ireland and the Channel Islands. Please contact us directly about shipping options outside of these areas.

Orders made online can not be cancelled at a Leica store.

You may return items you have purchased online in our Mayfair or City store, however, you will not be issued a refund until the item has been shipped back to our online store warehouse and its condition has been verified. 

You have 14 days to return an order made online. All details about the return process can be found under below link.

Returning an order

Unless stated otherwise, your items have below warranty periods from the date of purchase. This only applies to new items and excludes Pre-Owned and Ex-Demo stock.

Cameras: 2 year
Lenses: 2 year
Accessories: 2 year

Binoculars: 10 years
Geovid Optics: 5 years | Electronic: 2 years
Rangemaster and Pinmaster: 2 years
Eyepieces: 10 years
Spotting Scopes: 10 years

Unless stated otherwise, all pre-owned items have a 6-month warranty period. This warranty is limited to the store you purchased the item from and not applicable worldwide.

Warranty on ex-demo stock may vary and is noted in the listing of each item.

Warranty claims on items purchased from our online store can be made at our Mayfair or City stores for the original warranty period of the item.

If you have purchased your Leica product from a store outside of the UK, we may request a proof of purchase.

Please find a copy of our warranty terms here: uk.leica-camera.com/Warranty