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FAQs

Find answers to some of our frequently asked questions here.

If you can’t find the answer to your question then don’t hesitate to contact us at onlinestore.uk@leica-camera.com

Returns

I ordered the wrong item, how do I cancel my order?

Orders can generally only be cancelled within the first few minutes of placing it. After that, cancelling orders will not always be possible and you may have to wait for the item to be shipped out to you in order to start the return process. 

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I want to return an order. How do I proceed?

You have 14 days to return an order made online. All details about the return process can be found under the below link.

Returning an order

 

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Can I return my unwanted items from online orders in a store?

You may return items you have purchased online in our Mayfair or City Store, however, you will not be issued a refund until the item has been shipped back to our online store warehouse and its condition has been verified. Returning orders in store may delay the refund process.

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Can I exchange an item I bought online?

We currently do not support exchanges for items purchased online. We will require you to return the item and place a new order. 

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Our benefits to you

Complimentary tracked
shipping from £100

 

14 day return policy
Free return postage

 

Click & Collect in stores