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Find answers to some of our frequently asked questions here.

If you can’t find the answer to your question then don’t hesitate to contact us at


How does Brexit affect my order?

Our shipping times have mostly regulated. Some delays may still occur when ordering spare batteries. Batteries included in cameras are not affected.

Selected items will be shipped from local stock. 
Our team and delivery partners are working hard to minimise delays and impact on your shopping experience.

Please contact us if you have a time-sensitive order so we can meet your expectations.

Are there any additional fees to my order?

No additional custom fees will be added to your order. All our prices displayed online are VAT inclusive.

Will returns be affected?

All returns will be handled by our UK teams until further notice. Please contact us if you need to return any items so we can assist. 

Return shipping will remain free of charge for all new items. All standard terms apply.

Can I still get a VAT refund?

Purchases made up until the 31st of December 2020 can continue to claim VAT refunds until March 31st, 2021.

The UK Government has launched a change to the VAT refund scheme which came into force from 1st January 2021. As it stands, customers purchasing items in the UK can only claim back VAT when the item is shipped to their residence address outside of the UK. 

Are my warranty terms affected by Brexit?
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