Find answers to some of our frequently asked questions here.
Orders can generally only be cancelled within the first few minutes of placing it. After that, cancelling orders will not always be possible and you may have to wait for the item to be shipped out to you in order to start the return process.
You have 14 days to return an order made online. All details about the return process can be found under the below link.
You may return items you have purchased online in our Mayfair Store, however, you will not be issued a refund until the item has been returned to our online store team and its condition has been verified.
We currently do not support exchanges for items purchased online. We will require you to return the item and place a new order.