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Find answers to some of our frequently asked questions here.

If you can’t find the answer to your question then don’t hesitate to contact us at


Can I cancel an online order in a Leica store?

Orders made online can not be cancelled at a Leica store.

Can I return my unwanted items from online orders in a store?

You may return items you have purchased online in our Mayfair or City store, however, you will not be issued a refund until the item has been shipped back to our online store warehouse and its condition has been verified. 

I want to return an order. How do I proceed?

You have 14 days to return an order made online. All details about the return process can be found under below link.

Returning an order


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Our benefits to you

Complimentary tracked
shipping from £100


14 day return policy
Free return postage


Click & Collect in stores