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FAQs

Find answers to some of our frequently asked questions here.

If you can’t find the answer to your question then don’t hesitate to contact us at onlinestore.uk@leica-camera.com

General

Who can I contact if I have questions about products or orders?

Please send any quetions to us at: onlinestore.uk@leica-camera.com

We aim to reply to all emails as soon as possible. 

Can existing Leica logins be used for the new online store?

You may use your existing login on our new store website, however, you will need to reset your password. Any information saved in your previous online account will no longer be accessible. Please contact us at onlinestore.uk@leica-camera.com if you require any assistance.

How do I join the waiting list for newly launched products?

Our online store does not operate on waiting lists. All items are available on a first-come-first-serve basis. 

To be the first to know when we launch a new item, we recommend signing up for our Newsletter.

If an item is currently out of stock, simply add your email to the notification list on the product page, and you will automatically be notified when stock becomes available. Be advised that there may be other customers who have signed up for the same notification, so items may sell out again.

Will products that cannot be ordered right now be available to order in the future?

If you find an item is currently unavailable to order online, one of the following may be true:

- The item is generally not available for purchase online (this will be noted in the item description)
- The item is temporarily out of stock but will become available again in the future
- The item it out of stock and will not become available again (this is usually true for items in our pre-owned and ex-demo stock)

To ensure you are notified should the item you are interested in become available online again, please sign up to email notifications on the product page. 

For pre-owned stock we may notify you once we have a comparable item in our stock. 

Can I place an order over the phone?

For security reasons, we do not accept payment over the phone. If you are looking for alternative payment methods, please contact us at onlinestore.uk@leica-camera.com. Please never send us your credit card details via email.

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Our benefits to you

Complimentary tracked
shipping from £100

 

14 day return policy
Free return postage

 

Click & Collect in stores