Find answers to some of our frequently asked questions here.
If you can’t find the answer to your question then don’t hesitate to contact us at firstname.lastname@example.org
You may use your existing login on our new store website, however, you will need to reset your password. Any information saved in your previous online account will no longer be accessible. Please contact us if you require any assistance.
Our online store does not operate on waiting lists. All items are available on a first-come-first-serve basis.
To be the first to know when we launch a new item, we recommend signing up for our Newsletter.
If a newly launched item is not yet in stock, simply add your email to the notification list on the product page, and you will automatically be notified when stock becomes available. Be advised that there may be other customers who have signed up for the same notification, so items may sell out again. Should this be the case, you will need to re-add yourself to the notification list.
If you find an item is currently unavailable to order online, one of the following may be true:
- The item is generally not available for purchase online (this will be noted in the item description)
- The item is temporarily out of stock but will become available again in the future
- The item is out of stock and will not become available again (this is usually true for items in our pre-owned and ex-demo stock)
To ensure you are notified about future item availability, please sign up to email notifications on the product page.
For pre-owned stock we may notify you once we have a comparable item in our stock.
For security reasons, we do not accept payment over the phone. If you are looking for alternative payment methods, please contact us. Please never send us your credit card details via email.