Customer Care / Repairs
COVID-19 Update, December 2020: In accordance with government guidelines our Leica Stores will be closed from December 20th. As a result, our Customer Care department will operate remotely.
As part of our ongoing commitment to offer you premium customer service at Leica UK, our Customer Care technicians can still assist you with your Leica repair and servicing needs.
Servicing and repairs
To arrange the servicing or repair of your Leica product please download the customer care form (here for Cameras and here for Sport Optics). Complete the form fully, including a description of the work required, then send the digital file to our customer care team at email@example.com who will then advise on the next steps. Please ensure to remove all accessories (this includes camera protectors, straps, batteries and lenses where applicable) as these cannot be accepted by our repair team.
To avoid disappointment, please contact us in advance with any matters that require urgent attention.
Repairs in the EU
If your repair needs to be carried out in our European repair centres, we are now required to send a commercial invoice. Our customer care team will assist you with the necessary paperwork, please contact them at firstname.lastname@example.org to arrange EU deliveries.
Our Customer Care team also keeps a wide selection of spare parts for your Leica equipment. These include caps for binoculars, parts from older camera models and other items not in our retail range. Please submit your enquiry here.
Please contact Customer Care on:
Terms and conditions apply. We reserve the right to change policy at our absolute discretion.
Revised: 11 January 2021