Customer Care / Repairs
COVID-19 Update, November 2020: In accordance with government guidelines our Leica Stores will be closed from November 5th. As a result, our Customer Care department will operate remotely.
As part of our ongoing commitment to offer you premium customer service at Leica UK, our Customer Care technicians can still assist you with your Leica repair and servicing needs.
Important information on the handling of repairs during the Brexit transition
There is much uncertainty on the likely impact that the Brexit transition period will have on shipments to EU. To avoid a situation where products needing repair are delayed, or held in transit, we have decided to pause sending any items for repair to our workshops in Germany and Portugal from December 3rd until further notice. This will also apply to any products received in our company stores that need to be sent on for repair.
All items already in repair in Germany and Portugal will be completed and returned prior to December 31st. If your item is currently in at either location for repair and awaiting customer approval, you will need to give this prior to December 10th to ensure the repairs can be completed and returned by December 31st. If your approval is not received in time your product will be sent back unrepaired.
Local repairs will continue in our Mayfair store when it reopens on December 3rd.
Thank you for your understanding during this uncertain time and we hope that any delay will be minimal.
We will update this page as and when we have more information.
Servicing and repairs
To arrange the servicing or repair of your Leica product please download the customer care form (here for Cameras and here for Sport Optics). Complete the form fully including a description of the work required, then send the digital file to our customer care team at email@example.com who will then advise on the next steps. Please ensure to remove all accessories as these cannot be accepted by our repair team.
To avoid disappointment, please contact us in advance with any matters that require urgent attention.
Our Customer Care team also keeps a wide selection of spare parts for your Leica equipment. These include caps for binoculars, parts from older camera models and other items not in our retail range. Please submit your enquiry here.
Please contact Customer Care on:
Terms and conditions apply. We reserve the right to change policy at our absolute discretion.
Revised: 24 November 2020