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FAQs

Find answers to some of our frequently asked questions here.

If you can’t find the answer to your question then don’t hesitate to contact us at onlinestore.uk@leica-camera.com

Shipping

How much do you charge for shipment?

Shipping is free on all orders over £100. Any orders under this value will incur a shipping charge of £5 for standard shipping. Magazine orders of three or fewer will be charged a reduced shipping cost of £2. 

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Which shipping company makes the deliveries?

Our shipping partner is UPS, and all orders are provided with a tracking number and regular shipping updates.

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How long does the delivery take?

Please check estimated shipping times on the product pages.

Average standard shipping time: 2 days for the UK, 3 days for very remote areas. However, these are not guaranteed. 
Average Express shipping time: 1 day. If you order before 1PM, your order is scheduled to arrive by the end of the next day.

For more details, see our Shipping and Payment terms.

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I need my items delivered sooner; do you offer express shipping?

If you need to place a rush order, please email us at onlinestore.uk@leica-camera.com as soon as possible to confirm whether your timeline can be kept. We offer an express shipping option at check-out which is priced at £20.

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Can deliveries be made to PO boxes?
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Can a delivery be made at a specific, chosen time?

At the moment we are not able to guarantee a timed delivery.

If you are not around to accept delivery, we recommend getting your order delivered to a UPS collection point or one of our stores. This option is available for you during the check-out process.

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Can orders made in the online store also be collected from Leica stores?

Yes. If you wish to collect your order in-store, please pick “In-Store Delivery” in the order check-out process and select the store you wish to pick up from. 

Once your order is ready for pick-up, we will notify you via email. 

Please bring your order confirmation and a valid form of ID to pick up your order. If you are having someone else pick up your order for you, make sure you list their name in the check-out process. We retain the right to refuse handing over an order should you not have an accepted form of identification available. 

Pick-up orders are currently only available for our Mayfair and City Stores.

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Which countries do you deliver to?

We only deliver to addresses in the UK, Ireland and the Channel Islands. Please contact us directly about shipping options outside of these areas.

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Answer not found?
Use our contact form to ask us your question to the contact form