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Leica Stores:
In response to the spread of COVID-19, and to protect our customers and staff,
our stores and Customer Care will remain closed until further notice.
Please connect with us on Instagram or Facebook for the latest updates.

Online Orders:
To continue to provide you with the best possible service,
the Leica Online Store UK will continue fulfilling orders as usual.
Delivery dates may vary slightly. If you have any questions or need help, please contact us anytime.

SHIPPING ADDRESSES: Due to current restrictions, orders can only be delivered to residential addresses until further notice.

Returning an order

We regret that you are not satisfied with your order. To enable us to process your return as quickly as possible, please proceed as follows:

  1. Returns are free of charge. Please contact us via the contact form below or send an email to onlinestore.uk@leica-camera.com.
  2. If you are within our return period, we will provide you with a return label and return receipt by e-mail.
  3. Put the items that you wish to return back into their original packaging and place them into a suitable shipping container, such as a cardboard box. Please ensure the items are securely packed to prevent damage during transit.
  4. Fill out your return slip with the reason for your return and place it in the parcel.
  5. Secure your return shipping label to the parcel. We recommend covering the label with a transparent foil or tape to avoid damage as this could delay the process.
  6. Take the parcel to a UPS collection point (find your nearest one here: UPS Collection Point).
  7. Make sure you keep the confirmation you receive for handing in your package.

Once your return has been inspected and the condition verified, your refund will be made via the original payment method.

If the condition of the returned item is not as new, we may charge a return fee. Shipping costs are non-refundable.

Note: Please contact us at onlinestore.uk@leica-camera.com if you wish to return your items one of our stores, but note that this will delay the refund process.

Returning an order
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Our benefits to you

Complimentary tracked
shipping from £100

 

14 day return policy
Free return postage

 

Click & Collect in stores