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FAQs

Find answers to some of our frequently asked questions here.

If you can’t find the answer to your question then don’t hesitate to contact us at onlinestore.uk@leica-camera.com

Orders

I'm a tourist. Can you help me get a tax refund?

Purchases made up until 31st of December 2020 can continue to claim VAT refunds until March 31st, 2021.

The UK Government has proposed a change to the current VAT refund scheme which will come into force from 1st January 2021. As it stands, customers purchasing items in the UK can only claim back VAT when the item is shipped to their residence address outside of the UK. 

VAT refunds are not possible for pre-owned items.

To be eligible for a VAT refund, your order must be delivered to one of our stores.

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I am looking for an item but cannot find it.

If you have trouble finding the right item, we can help you by directing you to the correct product page. Simply contact us with what you are looking for.

If you are looking for an item that is currently not listed online (this may include discontinued stock, pre-owned items or spare parts), please contact us to add your name to a notification list and we will notify you once it becomes available.

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I need a spare part for one of my items, how do I order them?

Spare parts can generally be purchased through our customer care team. Please contact them via our contact form.

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What is the minimum order value?

We do not have a minimum order value. However, we charge a £5 shipping fee on orders below £100.

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Why are the prices sometimes lower/higher in retail shops?

Our online store prices for new products are set in accordance with the recommended retail prices of the Leica Camera AG. Dealers have the ability to set their own prices and may occasionally differ from our own.

For pre-owned goods, all prices are listed in accordance with the current market value. To determine these prices our team keeps a very close eye on the current going rate.

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I am VAT exempt; how do I order my items tax free?

If you are located in the Channel Island, items may be shipped to you free of VAT. Orders to shipping addresses in these locations will automatically be free of VAT at check-out. Slight delays may occur in the shipping of your items to account for export documents. 

If you are located in Ireland and are a VAT registered company, you may be eligible for a VAT-free order. Please contact us at onlinestore.uk@leica-camera.com for details.

Please note that our pre-owned stock cannot be purchased VAT-free.

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Answer not found?
Use our contact form to ask us your question to the contact form