FAQs

Please send any questions to us via our online contact form or directly via email at: onlinestore.support@leica-camera.com

We aim to reply to all emails as soon as possible.

Our online store does not operate on waiting lists. All items are available on a first-come-first-serve basis. 

To be the first to know when we launch a new item, we recommend signing up for our Newsletter. You can do this via the red banner on the bottom of this page.

If a newly launched item is not yet in stock, simply add your email to the notification list on the product page, and you will automatically be notified when stock becomes available. Be advised that there may be other customers who have signed up for the same notification, so items may sell out again. Should this be the case, you will need to re-add yourself to the notification list.

If you find an item is currently unavailable to order online, one of the following may be true:

- The item is generally not available for purchase online (this will be noted in the item description)
- The item is temporarily out of stock but will become available again in the future
- The item is out of stock and will not become available again (this is usually true for items in our pre-owned and ex-demo stock)

To ensure you are notified about future item availability, please sign up to email notifications on the product page. 

For pre-owned stock we may notify you once we have a comparable item in our stock. 

For security reasons, we do not accept payment over the phone. If you are looking for alternative payment methods, please contact us. Please never send us your credit card details via email.

If you have trouble finding the right item, we can help you by directing you to the correct product page. Simply contact us with what you are looking for.

If you are looking for an item that is currently not listed online (this may include discontinued stock, pre-owned items or spare parts), please contact us to add your name to a notification list and we will notify you once it becomes available.

Spare parts can generally be purchased through our customer care team. Please contact them via our contact form.

We do not have a minimum order value.

Our online store prices for new products are set in accordance with the recommended retail prices of Leica Camera EU GmbH. Dealers have the ability to set their own prices and may occasionally differ from our own.

For pre-owned goods, all prices are listed in accordance with the current market value. To determine these prices our team keeps a very close eye on the current going rate.

We accept Visa, Mastercard and Amex debit and credit cards as well as PayPal (including express checkout). Apple Pay and Google Pay are also accepted if your device is set up for it. You may also submit payment via bank transfer. Find more details about payment options here.

For security reasons, we do not accept payment over the phone. If you are looking for alternative ways to pay, please contact us. Please never send us your credit card details via email.

We currently do not deliver to PO boxes.

At the moment, we are not able to guarantee a timed delivery.

If you are not around to accept delivery, we recommend getting your order delivered to your local DHL or UPS collection point, or one of our stores. This option is available for you during the check-out process.

Our shipping partners is DHL Express, all orders are provided with a tracking number and regular shipping updates.

If you need to place a rush order, please email us at onlinestore.support@leica-camera.com as soon as possible to confirm whether your timeline can be kept. We may be able to accommodate faster shipping by using locally available stock.

Please check the estimated shipping times on the product pages.

Average standard shipping time: 3 business days. However, these are not guaranteed. 

For more details, see our Shipping and Payment terms.

Yes. If you wish to collect your order in-store, please pick “In-Store Delivery” in the order check-out process and select the store you wish to pick up from. 

Once your order is ready for pick-up, we will notify you via email. 

Please bring your order confirmation and a valid form of ID to pick up your order. If you are having someone else pick up your order for you, make sure you list their name in the check-out process. We retain the right to refuse handing over an order should you not have an accepted form of identification available. 

We only deliver to addresses in Denmark, excluding Greenland and the Faroe Islands. Please contact us directly about shipping options outside of these areas.

Orders can generally only be cancelled within the first few minutes of placing it. After that, cancelling orders will not always be possible and you may have to wait for the item to be shipped out to you in order to start the return process. 

You have 14 days to return an order made online. All details about the return process can be found under the below link.

Returning an order

We currently do not support exchanges for items purchased online. We will require you to return the item and place a new order. 

Please follow the LINK

Unless stated otherwise, your items have below warranty periods from the date stated on your invoice. This only applies to new items and excludes Pre-Owned and Ex-Demo stock.

Cameras (digital and analogue): 2 year
Lenses: 2 year
Accessories: 2 year
SOFORT cameras: 1 year

Binoculars: 10 years
Geovid Optics: 5 years | Electronic: 2 years (For Geovid purchased from 01.04.2023, the warranty is valid for 10 years)
Rangemaster and Pinmaster: 2 years
Eyepieces: 10 years
Spotting Scopes: 10 years

Unless stated otherwise, all pre-owned items have a 12-month warranty period. This warranty is limited to official Leica DK stores and not applicable worldwide.

Warranty on ex-demo stock may vary and is noted in the listing of each item.

Warranty claims on items purchased from our online store can be made at our Mayfair Store for the original warranty period of the item.

If you have purchased your Leica product from a store outside of the DK or from a local dealer, we may request proof of purchase in order to confirm the warranty period. 

Please find a copy of our warranty terms here: https://leica-camera.com/en-DK/warranty-conditions