Returning an order

Online Store Orders

If you change your mind about your order or purchase, you have 14 days from the day of delivery to return your order, using our free returns service. To enable us to process your return as quickly as possible, please proceed as follows:

1. Returns of new items are free of charge. Please contact us via the contact form below or send an email to onlinestore.support@leica-camera.com.
2. If you are within our return period (14 days), we will provide you with a return label and return receipt by e-mail.
3. Put the items that you wish to return back into their original packaging and place them into a suitable shipping container, such as a cardboard box. Please ensure the items are securely packed to prevent damage during transit.
4. Secure your return shipping label to the parcel. We recommend covering the label with a transparent foil or tape to avoid damage as this could delay the process.
5. Take the parcel to a DHL collection point (find your nearest one here: DHL Access Point). For higher value items, we may request DHL to collect your order from you directly.
6. Make sure you keep the confirmation you receive for handing in your package.

Once your return has been inspected and the condition verified, your refund will be made via the original payment method.

If the condition of the returned item is not as new, we may charge a return fee. Shipping costs are non-refundable. T&Cs apply.

For further questions or concerns regarding your return, please contact us via the contact form below.