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FAQs

Find answers to some of our frequently asked questions here.

If you can’t find the answer to your question then don’t hesitate to contact us at onlinestore.uk@leica-camera.com.

Shipment

How much do you charge for shipment?

Shipping is free on all orders over £100. Any orders under this value will incur a shipping charge of £5 for standard shipping. Magazine orders of three or fewer will be charged a reduced shipping cost of £2. 

Which shipping company makes the deliveries?

Our shipping partner is UPS, and all orders are provided with a tracking number and regular shipping updates.

Can deliveries be made to PO boxes?
Can a delivery be made at a specific, chosen time?

At the moment we are not able to guarantee timed delivery.

If you are not around to accept delivery, we recommend getting your order delivered to a UPS collection point or one of our stores. This option is available for you during the check-out process.

How long does the delivery take?

Delivery of your order takes between 2-14 business days and depends on the item itself. The product page will provide you with a time estimate.

I need my items delivered sooner; do you offer express shipping?

If you need to place a rush order, please email us at onlinestore.uk@leica-camera.com as soon as possible to confirm whether this can be arranged. We offer an express shipping option at check-out which is priced at £20.

Can orders made in the online store also be collected from Leica stores?

Yes. If you wish to collect your order in store, please pick “Click & Collect” in the order check-out process to select the store you wish to pick up from. 

Once your order is ready for pick-up, we will notify you via email. 

Please bring your order confirmation and a valid form of ID to pick up your order. If you are having someone else pick up your order for you, make sure you list their name in the check-out process. We retain the right to refuse handing over an order should you not have an accepted form of identification available. 

Which countries do you deliver to?

We only deliver to addresses in the UK, Ireland and the Channel Islands.

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Our benefits to you

Complimentary tracked
shipping from £100

 

14 day return policy

 

Click & Collect in stores