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FAQs EN

Orders

I'm a tourist. Can you help me get a tax refund?

If you are a EU VAT exempt tourist, you may use the "reserve and pay in store" function to be able to pick up and pay your order in one of our local Leica Stores. Our staff will support you in filling out all paperwork required for a tax refund. Please be sure to bring your passport.

You can expect to receive back somewhere between 11-15% on your purchase when you arrive at the airport, depending on your purchase amount.

 VAT refunds are not possible for pre-owned items.

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I am looking for an item but cannot find it.

If you have trouble finding the right item, we can help you by directing you to the correct product page. Simply contact us with what you are looking for.

If you are looking for an item that is currently not listed online (this may include discontinued stock or spare parts), please contact us to add your name to a notification list and we will notify you once it becomes available.

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I need a spare part for one of my items, how do I order them?

Spare parts can generally be purchased through our Leica Stores. Please contact us at brandnew@leicashop.com

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What is the minimum order value?

We do not have a minimum order value.

For further information please have a look to our shipping and payment terms

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Why are the prices sometimes lower/higher in retail shops?

Our online store prices for new products are set in accordance with the recommended retail prices of the Leica Camera AG.

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I am VAT exempt, how do I order my items tax free?

If you are located outside the European Union, items may be shipped to you free of VAT. Orders to shipping addresses in these locations will automatically be free of VAT at check-out. Slight delays may occur in the shipping of your items to account for export documents. 

If you are located in the European Union and you make the order for a VAT registered company, you may be eligible for a VAT-free order. Please provide your UID number through the order process and your order will be free of VAT at check-out.

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Answer not found?
Use our contact form to ask us your question to the contact form